FAQs

No, our products do not contain any psychoactives.

Yes, it is.

Hemp seed oil possesses excellent nutritional value. It is very rich in essential fatty acids (EFAs) and other polyunsaturated fatty acids (PUFAs). It has almost as much protein as soybean and is also rich in Vitamin E and minerals such as phosphorus, potassium, sodium, magnesium, sulphur, calcium, iron and zinc.

Hempseed oil contains all of the essential amino acids and also contains surprisinly high levels of the arginine amino acid, a metabolic precursos for the production of nitric oxide (NO), a molecule now recognised as a pivotal signaling messenger in the cardiovascular system that participates in the control of haemostasis, fibrinolysis, platelet and leukocyte interactions with the arterial wall, regulation of vascular tone, proliferation of vascular muscle cells, and jomeostasis of blood pressure.

Dietary hemp seed is also particularly rich in the omega-3 alpha-linolenic acid (ALA) in a perfect ratio to omega-6 linoleic acid (LA). The LA:ALA ratio normally exists in hemp seed at between 2:1 and 3:1 level. This proportion has been proposed to be ideal for a healthy diet.

From seed to shelf, all BUDDYPET products are made with 100% Australian organic hemp, grown in the pristine landscapes of Tasmanian hinterland. In the near future, we will have crops in the ground in South Australia and New South Wales. Before you know it, most states will see our beautiful green plants growing all year round!

Hemp is a broadleaf plant with a long taproot, and, under ideal conditions, it grows very rapidly. Hemp loves well-aerated soil and is tough enough to withstand most pests and insects. Great news for all of us who don’t want anything to do with herbicides and pesticides.

Hemp returns loads of nutrients back to the soil in the form of unused parts. The stem, leaves, roots, and tops all help fertilise next season’s crop. The deep taproot helps loosen soil and protect against erosion.

Beyond hemp’s value as a rotation crop, it has the remarkable ability to remove heavy metals, chemical contaminants and even radioactive elements from soil. It is almost as if this plant has been put here to heal the earth. After being planted in contaminated ground, not only does it “clean” the soil, but it can then safely be used for non-food purposes such as fibre and biofuel. Check out our blog and Dr. Ailsa's podcasts to learn about the health benefits of hemp.

Your tracking number can be found in your confirmation email from us. If for some reason you cannot find that email, please message or email us with your order number and we'll be able to re-supply your tracking number.

Sometimes pre-orders take 2-3 days for fulfilment to process. Please wait a couple of days after the estimated shipping date, then if you still haven't had any shipping communications, reach out to us and we'll check out what's going on. 

Please, check your spam folder. If it's not there & nowhere else in your inbox, send us a message and we'll see what's going on.

If you have made your order in the last 24hrs there is a chance we can change your delivery address before it is in the AUS Post system. 

Please let us know as soon as possible if you wish to change delivery address, making sure your message or email includes:

- Full name

- Order number

- Full new delivery address

If your order was made more than 24hrs ago, we cannot guarantee that we will be able to change your delivery address, but you can contact AUS Post who will be able to change your delivery address if it has not yet been sent out with their couriers.

As a wholesaler, you can manage your account by logging into your account. You can access the wholesale order form there as well and see your previous orders.

We offer the usual credit & debit card payments as well as PayPal, Zip, Bitpay & Sezzle.

We also accept digital asset payments such as Bitcoin, Etherum & USDT.

If you are having issues processing your transaction online, we are also able to process credit card payments over the phone. 

You can call us on 1300 402 420, or email at hey@buddypet.co to request a call-back whenever suits.

We do not accept returns unless your product was wrongly received and has not been opened or used and is still in its original packaging. 

If you are unsatisfied with your product after the first month, we will provide a full refund. 

Money Back Guarantee

We’re confident that you will see and feel the difference in health and wellness of your pet after using our products for one month. But if you don’t, we will refund your money up to 40 calendar days after purchase.

To initiate your refund, just get in touch via our website chat or by emailing hey@buddypet.co

Refunds will typically take up to 3 days to be processed and visible in your bank account.

Sign up to BUDDYPET loyalty programme by joining BUDDYPET crew here.

Redeeming rewards only works once you have enough points, if you're not sure, your total points are listed in your account profile. You'll receive an email once you have enough points to redeem a reward. Redeeming can be done via the email or through your account under 'Get Rewards'.

If your promo code isn't working, please make sure you're only using one code at a time as there's only a limit of one per order. 

If you have added your code and it is not working, make sure its expiration date has not passed.

Discount codes can sometimes be affected by the browser or device you're using, as a last resort, you can try using another browser/device to add the code to your order.

Sometimes personalised discount codes glitch out - if yours isn't working check if you are already using another code - including automatic discounts during a promo or sale, and make sure your code hasn't expired. We will always tell you how long your code is valid for in the email it’s been sent in. 

If it's definitely neither of those things, either hit the chat button on our website or email us at hey@lbuddypet.co and include the code in your message so that we can check what's going on as fast as possible.

Let us know before you pay, please.

If your code is not correctly applying a discount, please take a screenshot and message us about it before your process payment. We will always be able to ensure you get that discount if you let us know before you click 'pay'.